CONDITION OF ENTRY

***CONDITIONS OF ENTRY***

 

**Bookings**

* All bookings under 10 patrons come with a strict 2 hr seating time – if you would like a longer staying time please speak to the staff (at least 24 hours before your booking time)
* Bookings are not required – but they are strongly recommended to avoid disappointment as Rustlers is very busy most nights.
*  If you use our Sites and Services, you will receive communication via electronic messages, including email, text message/SMS, or mobile push notifications in accordance with the Rustlers WA Pty Ltd  privacy policy. If you no longer want to be part of the venues customer database or to be contacted in this manner, please contact the venue in which you made the reservation to be removed. 
* Electronic messages, including email, text message/SMS, or mobile push notifications will not apply when registering guests of your table in accordance to current privacy laws surrounding COVID-19, unless already previously subscribe to such Services.
* On Fridays, Saturdays, and busy times of the year (ie. long weekends, school holidays, New Years Eve), tables of 10 or more maybe asked for a pre-authorisation of a credit card to secure your table. Failing to provide pre-authorisation in a timely manner will result in your booking been cancelled.  The value of the pre-authorisation will be at $10 per person and will only be charged to the credit card if; your table fails to show for the reservation; Cancel your reservation with less that 24 hours notice; Any or all guests of the table are more than 15 minutes late for the appointed booking time; or failure to notify the restaurant of a drop of numbers 12 hours before the appointed booking time.
* As a courtesy you agree to contact the restaurant if you have any changes, updates or need to cancel your reservation.

 

**Entry to Patrons**
 
* Everyone has an obligation to stay at home while displaying ANY symptoms such as fever or coughing. We have the right to refuse service or entry and insist that anyone with these symptoms leave the premises.
*  While waiting to be seated please observe physical distancing or wait outside to be seated.
*  It is a requirement the patrons **must** sanitise their hands before entering the restaurant.
*  Visitors to the restaurant acknowledge that they may be asked to wait, or be refused entry, to the restaurant in the event that the site has reached its total capacity under the WA Hygiene Hospitality requirements.
*  Visitors/patrons acknowledge the rights of Rustlers Steakhouse and Grill to refuse entry or request the departure of patrons from our site at any time, and for any lawful reason. When so asked, patrons are advised to do so promptly and respectfully to the staff.  Patrons have the right to dispute what they may believe to be unfair treatment, in writing and emailed to contact@rustlers.com.au and not to take issue with the staff/management at the time of refusal/departure.
*  Accidents happen from time to time.  Both staff and patrons will be excused for minor breakages and general mess. Patrons acknowledge that breakages of significance and/or any intentional damage can and will be charged to the patrons’ bill.
*  Any special requests made will be catered for by Rustlers Steakhouse and Grill as best as possible where ever possible.*

 

**While at Rustlers Steakhouse and Grill**

* Please, always treat our staff and other patrons with respect
* At all times, maintain physical distancing measures (as per WA health guidelines) with respect to other visitors and staff
* All patrons and staff and expected to maintain excellent personal hygiene while dining in Rustlers Steakhouse and Grill
* Maintain good respiratory hygiene by coughing or sneezing into their elbow or a tissue, and then disposing of the tissues immediately.
* Any special requests made will be catered for by the venue as best as possible.
* Your reservation will be allocated to the best available table at the time of your reservation.

 

*Most importantly please come in and have a fantastic Rustlers Experience*