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**CONDITIONS OF ENTRY**

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*Bookings:*

* All bookings for under 10 patrons come with a strict 2-hour seating time – if you would like a longer staying time, please speak to the staff (at least 48 hours before your booking time).
* Bookings are not required but strongly recommended to avoid disappointment, as Rustlers is very busy most nights.
* Electronic communication may be used for notifications unless opting out through the venue.
* Special requests will be catered for by the venue as best as possible.
* Tables of 8 or more may be asked for a pre-authorization of a credit card to secure your table. Failing to provide pre-authorization in a timely manner will result in your booking being cancelled. The value of the pre-authorization will be at $10 per person and will only ever be charged to the credit card if:
       * Your table fails to show for the reservation,
       * You cancel your reservation with less than 48 hours’ notice,
       * Any or all guests of the table are more than 15 minutes late for the appointed booking time, or
       * Failure to notify the restaurant of a reduction of guest numbers, less than 12 hours before the appointed booking time.
       * As a courtesy, you agree to contact the restaurant if you have any changes, updates, or need to cancel your reservation.

*Entry to Patrons:*

* Adhere to all signage in reference to requirements in all hospitality venues.
* Ensure you have all relevant documentation to enter all hospitality venues for inspection upon entering.
* Under Liquor Licensing Regulations, Visitors/patrons acknowledge the rights of Rustlers Steakhouse and Grill to refuse entry or request the departure of patrons from our site at any time for any lawful reason. When so asked, patrons are advised to do so promptly and respectfully to the staff. Patrons have the right to dispute what they may believe to be unfair treatment, in writing, and emailed to contact@rustlers.com.au and agree not to take issue with the staff/management at the time of refusal/departure.
* Accidents happen, and both staff and patrons will be excused for minor breakages and general mess. Patrons acknowledge that breakages of significant value and/or any intentional damage can and will be charged to the patrons’ bill.
* Please, always treat our staff and other patrons with respect. Should you disagree with any government mandates, you can take your issues to Albany’s State Government Representative – Rebecca Stephens at 0898 418799 or Rebecca.stephens@mp.wa.gov.au.

*While at Rustlers Steakhouse and Grill:*

All patrons and staff are expected to maintain excellent personal hygiene while dining in Rustlers Steakhouse and Grill – as per WA Health Guidelines.
Maintain good respiratory hygiene by coughing or sneezing into their elbow or a tissue, and then disposing of the tissues immediately.
Your reservation will be allocated to the best available table at the time of your reservation. Requests for certain tables/locations in the restaurant will be attempted but can never be a guarantee.

***Most importantly, please come in and have a fantastic Rustlers Experience.***


*Liquor Licensing Regulations:*

All patrons are required to adhere to Western Australian Liquor Licensing Regulations while in the restaurant and not to take requests from staff in a negative fashion.
 

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